1. Order Processing

Most in-stock orders are prepared within 1–3 business days after payment authorization.

Processing time includes:

• Payment verification.
• Order review.
• Product preparation.
• Packaging and dispatch preparation.

Processing time is separate from shipping transit time.

2. Shipping Methods & Costs

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Shipping costs may vary depending on:

• Delivery destination.
• Selected shipping method.
• Order size and weight.
• Current promotions.

If free shipping applies to your order, the available offer will be displayed during checkout.

3. Estimated Delivery Time

After your order has been dispatched, estimated delivery times are:

• 🇺🇸 United States: approximately 5–12 business days after dispatch.
• 🌎 International destinations: delivery time varies depending on location, carrier service, and customs processing.

Delivery estimates do not include the 1–3 business day processing period.

4. Fulfillment & Shipping Origin

inunm™ orders may be fulfilled through our own operations or trusted fulfillment partners depending on inventory availability and delivery location.

Products from one order may occasionally be shipped in separate packages to provide a faster delivery experience.

The company registration address listed on our website should not be interpreted as the shipping warehouse or return facility for every order.

5. Tracking Information

Once your order has shipped and tracking information is available, a shipping confirmation email will be sent to the email address provided during checkout.

• Tracking updates may require approximately 24–48 hours to appear after shipment.
• Some carriers update tracking only at major transit points.
• Tracking availability depends on the selected carrier.

6. Delivery Delays

Estimated delivery times may be affected by circumstances outside normal control, including:

• Carrier delays.
• Weather conditions.
• Holiday shipping volume.
• Customs inspections.
• Transportation disruptions.

If your package has exceeded the estimated delivery window, please contact our support team with your order number.

7. Lost or Missing Packages

If your package appears lost or cannot be located, please contact us so we can review available tracking information and assist with the next steps.

Before contacting us, please check:

• Your delivery area.
• Household members.
• Building reception areas.
• Nearby locations where carriers may leave packages.

Any replacement, refund, or resolution will depend on shipment circumstances and applicable customer rights.

8. Customer-Provided Address Information

Customers are responsible for providing accurate shipping information during checkout.

• Complete delivery address.
• Correct postal code.
• Valid contact information.

Address changes cannot always be guaranteed after order processing or shipment preparation has started.

Additional shipping costs may apply if incorrect customer information causes a returned or redirected shipment.

9. International Orders

For international shipments, additional charges may apply, including:

• Import taxes.
• Customs duties.
• Brokerage fees.
• Local customs charges.

These charges are determined by local authorities and are the responsibility of the recipient unless otherwise stated during checkout.