FAQ
Frequently Asked Questions
Find answers about inunm™ products, orders, shipping, payments, and customer support.
🐾 General Questions
What is inunm™?
inunm™ is a modern pet lifestyle brand focused on thoughtfully designed pet essentials, including comfort products, feeding solutions, travel accessories, smart companions, and everyday pet care items.
What makes inunm™ products different?
Our products combine practical pet functionality with modern design. We focus on comfortable materials, durable construction, and details that fit naturally into contemporary homes.
Are inunm™ products suitable for dogs and cats?
Yes. Our collection includes products designed for different pet needs, including dogs, cats, feeding, resting, grooming, travel, and companionship. Please check each product page for recommended usage.
🏡 Product Questions
How do I choose the right product size for my pet?
Each product page includes detailed dimensions, materials, and product specifications. We recommend measuring your pet and comparing the measurements with the product information before purchase.
Are the materials pet-safe?
inunm™ selects materials based on durability, comfort, and everyday pet use. Materials may include fabrics, silicone, ceramic, ABS, stainless steel, and other pet-focused components depending on the product.
How should I clean my inunm™ product?
Cleaning instructions vary by product. Fabric products may require gentle washing, while silicone, ceramic, and plastic components can usually be cleaned with mild soap and water. Always follow the product-specific care instructions.
🛒 Orders & Payments
How can I place an order?
Simply select your preferred product, choose available options, add it to your cart, and complete checkout through our secure payment system.
What payment methods do you accept?
Available payment methods are displayed during checkout and may include major credit cards, debit cards, PayPal, and other secure payment options.
Can I change or cancel my order?
If you need to modify your order, please contact us as soon as possible. Cancellation requests are not guaranteed after order processing or shipment preparation begins.
🚚 Shipping Questions
How long does shipping take?
Orders are usually processed within 1–3 business days. After dispatch, standard delivery generally takes: United States: approximately 5–12 business days. Delivery times may vary depending on location and carrier conditions.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to the email address provided during checkout. Tracking updates may take 24–48 hours to appear.
Can I update my shipping address?
Please contact us immediately if your address needs to be changed. Changes cannot always be guaranteed after shipment preparation begins.
🔄 Returns & Refunds
What is your return policy?
Eligible products can generally be requested for return within 30 days after confirmed delivery. Products must meet return requirements and receive approval before being sent back.
What if my product arrives damaged?
If your order arrives damaged, incorrect, or defective, please contact our support team with your order number and supporting photos. We will review the issue and provide assistance.
How long do refunds take?
After approval, refunds are generally processed within 5–10 business days. Your payment provider may require additional time to display the refund.
Still Need Help?
Our customer support team is happy to assist with product questions, orders, shipping, or after-sales support.
Brand Name:
inunm™
Email:
service@inunm.com
Phone:
+86 131 4590 0845
Customer Service Hours:
8:00 AM–6:00 PM China Standard Time (UTC+8)