1. Return Request Window

Eligible products may be returned within: 30 calendar days after confirmed delivery.

Before sending any product back, please contact our Customer Care team first. We will review your request and provide the correct return instructions.

Returns sent without approval or to an unauthorized address may not be accepted.

2. Return Eligibility

To qualify for a standard return, products should meet the following conditions:

• Unused and in original condition.
• Unwashed and unmodified.
• Returned with original packaging when applicable.
• Include all accessories and included components.
• Provide valid proof of purchase.

Different requirements may apply to products that arrive damaged, defective, incorrect, incomplete, or significantly different from the description.

3. How To Request A Return

To start a return request, please email:

service@inunm.com

Please include:

• Order number.
• Product name.
• Reason for return.
• Photos or videos if the product has an issue.

After approval, our Customer Care team will provide return instructions.

4. Non-Returnable Items

Certain products may not qualify for standard returns due to hygiene, safety, customization, or product protection reasons.

Examples may include:

• Personalized products.
• Opened hygiene-sensitive pet care products.
• Gift cards.
• Final sale products clearly marked before purchase.

These limitations do not affect customer rights required under applicable laws.

5. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery.

If your product arrives damaged, defective, incorrect, incomplete, or significantly different from the description, please contact us as soon as possible.

We recommend contacting support within: 7 days after delivery when possible.

Please provide:

• Order number.
• Clear product photos.
• Packaging photos.
• Shipping label information when available.

After confirmation, we will provide an appropriate replacement, refund, or return solution.

6. Return Shipping Costs

Preference-Based Returns

For returns caused by personal preference, incorrect selection, or change of mind, customers are generally responsible for return shipping costs.

Product Issues

If an item is confirmed damaged, defective, incorrect, or incomplete due to our error, inunm™ will provide an appropriate solution without requiring customers to cover reasonable return shipping costs caused by the issue.

No separate restocking fee is charged for approved eligible returns.

7. Refund Processing

After the returned item arrives, we generally complete inspection within: 5 business days

Approved refunds are processed to the original payment method within: 5–10 business days after approval.

Your bank, card issuer, or payment provider may require additional time before the refund appears.

8. Exchanges

Exchange availability depends on product inventory.

In some cases, we may recommend returning an eligible item and placing a new order for the desired product.

9. Order Cancellation

If you need to cancel or modify an order, please contact us as soon as possible.

We recommend submitting cancellation requests within: 12 hours after purchase

Cancellation cannot always be guaranteed once order processing, fulfillment, or shipment preparation has started.